ROAMIFY TERMS OF SALE, WARRANTY & RETURNS

1. Acceptance of Terms

By placing an order with Roamify Campers ("Roamify"), the customer agrees to these Terms of Sale, Warranty & Returns.

These terms govern all purchases, deposits, warranties, services, and use of Roamify products.

2. Orders, Deposits & Payments

All Roamify campers are built to order and customized to each customer's vehicle and specifications.

Production will not begin until:

- The order has been approved by Roamify

- The required deposit has been received; and

- All specifications have been finalized.

Roamify reserves the right to refuse or cancel any order prior to production commencement.

3. Cancellation & Refund Policy

Deposit Refunds

Customers may cancel their order within seven (7) calendar days of placing the order or until production has begun.

After seven (7) calendar days or the start of production, deposits become non-refundable.

Because each camper is custom-built, deposits are used to cover:

- Material allocation and inventory commitments;

- Payment processing fees;

- Administrative costs;

- Production scheduling and resource allocation.

Exceptions may be approved by Roamify and must be confirmed in writing.

4. Lead Times

Any lead time provided by Roamify is an estimate only and is not a guaranteed delivery date.

Lead times may be affected by factors outside Roamify's control, including:

- Supplier delays;

- Shipping disruptions;

- Customs inspections;

- Labour disruptions;

- Weather events;

- Regulatory inspections;

- Customer-requested changes.

Roamify will make reasonable efforts to communicate significant schedule changes.

Lead time delays do not constitute grounds for cancellation, refund, or compensation unless otherwise required by applicable law.

5. Delivery, Inspection & Acceptance

Customers are responsible for inspecting their camper upon delivery or installation.

Any shipping damage, manufacturing defect, or material issue must be reported in writing within three (3) calendar days of delivery or installation.

Failure to notify Roamify within this period may limit available remedies.

6. Damaged or Defective Products

If a product arrives damaged or contains a manufacturing defect, Roamify will work with the customer to determine the most appropriate resolution.

Available remedies may include:

- Replacement parts;

- Repair by Roamify;

- Repair by an authorized service provider;

- Customer-performed repair with technical guidance;

- Replacement of affected components.

Repair or replacement shall be the primary remedy whenever reasonably possible.

7. Return & Refund Requests

Because Roamify products are custom-built, returns are not accepted unless:

- The product contains a verified manufacturing defect; and

- Roamify determines repair or replacement is not reasonably possible.

Any approved refund shall be limited to the purchase price paid for the affected product and shall exclude:

- Shipping costs;

- Installation charges;

- Third-party service fees;

- Travel expenses;

- Removal or reinstallation costs.

If a return is authorized, the customer is responsible for transportation of the product to an authorized Roamify facility unless otherwise agreed in writing.

LIMITED WARRANTY

8. Warranty Coverage

Roamify warrants to the original purchaser that its products are free from defects in materials and workmanship under normal use for the following periods:

Single/Dual Wedge - 18 Months

Hard-Wall - 36 Months

SkyWedge - 24 Months

RoamHome = 24 Months

Warranty coverage begins on the date of delivery or installation, whichever occurs first.

This warranty is non-transferable and applies only to the original purchaser.

9. What Is Covered

This warranty covers:

- Structural camper components;

- Factory-installed hardware;

- Factory-installed systems;

- Manufacturing defects affecting normal use.

10. Warranty Remedy

Roamify's obligation under this warranty is limited to repair or replacement of defective components at Roamify's discretion.

Roamify may:

- Repair using new or refurbished parts;

- Replace components with equivalent or upgraded alternatives;

- Determine the most appropriate resolution method.

Refunds are not a standard warranty remedy.

11. Customer Responsibilities

To make a warranty claim, customers must:

- Notify Roamify in writing;

- Provide photographs or videos of the issue;

- Allow Roamify reasonable access to inspect, diagnose, and repair the product.

Failure to cooperate with the warranty process may result in denial of coverage.

12. Reasonable Opportunity to Repair

Customers must provide Roamify with a reasonable opportunity to resolve warranty concerns.

Warranty coverage may be denied where:

- Unauthorized repairs have been performed;

- The product continues to be used despite known issues causing additional damage;

- Inspection access is refused.

13. Warranty Exclusions

This warranty does not cover:

- Improper installation or mounting;

- Third-party installation errors;

- Failure to follow installation instructions;

- Product modifications or alterations;

- Misuse, abuse, neglect, or accidents;

- Cosmetic wear that does not affect functionality;

- Water ingress resulting from lack of maintenance or unauthorized modifications;

- Environmental damage, including excessive snow loads, storms, or extreme weather;

- Normal wear and tear;

- Electrical systems installed outside Roamify specifications;

- Damage caused by overloading beyond rated capacities.

14. Installation & Vehicle Liability

The customer is solely responsible for:

- Proper camper installation;

- Proper mounting hardware;

- Compliance with vehicle load ratings and safety requirements.

Roamify is not responsible for:

- Vehicle damage;

- Personal injury;

- Property damage;

- Losses resulting from improper installation or misuse.

15. Third-Party Components

Certain accessories, appliances, electrical systems, and third-party products may be covered by separate manufacturer warranties.

Roamify may assist customers in coordinating such claims but assumes no responsibility for third-party warranty obligations.

16. Warranty Void Conditions

Warranty coverage becomes void if:

- The camper is modified without written approval;

- Unauthorized repairs are performed;

- The camper is used outside its intended purpose;

- Required maintenance is neglected;

- The camper is overloaded beyond its rated capacity.

17. Limitation of Liability

To the fullest extent permitted by law, Roamify shall not be liable for:

- Loss of use;

- Loss of income;

- Loss of time;

- Travel expenses;

- Towing expenses;

- Accommodation costs;

- Indirect, incidental, special, or consequential damages.

Nothing in these Terms limits any rights that cannot be excluded under applicable law.

18. Intellectual Property

All website content, product designs, graphics, photographs, logos, videos, and written materials remain the exclusive property of Roamify and are protected by applicable intellectual property laws.

No material may be copied, reproduced, distributed, or used without prior written consent.

19. Website Use

Roamify reserves the right to modify, suspend, or discontinue any portion of its website, products, or services at any time without notice.

Use of the website is at the user's own risk.

20. Governing Law

These Terms of Sale, Warranty & Returns shall be governed by and interpreted in accordance with the laws of the Province of British Columbia, Canada.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of British Columbia.

Warranty Claims

To submit a warranty claim, complete the warranty claim form and provide detailed photos and a description of the issue.

Roamify will review all claims promptly and provide next steps for inspection, repair, replacement, or other available remedies.

Submit Your Claim Here: SUBMIT WARRANTY