Warranty & Shipping
Canadian Warranty. Canadian Support. Real Accountability.
At Roamify, we stand behind the quality, durability, and craftsmanship of our products. Every camper is engineered in Canada, globally manufactured through a specialized partner facility, and inspected here at home before delivery. If something goes wrong, you deal with us in Canada — not an overseas factory.
That’s our commitment.
What’s Covered
Roamify warranties all campers and accessories against defects in materials or workmanship for 18 months from the date of purchase.
This includes:
- Structural or component defects
- Manufacturing inconsistencies
- Hardware or mechanism issues
- Fitment-related problems
- Any defect that affects performance or reliability
If an issue arises, we repair or replace the affected part or system using our Canadian parts inventory whenever possible.
What’s Not Covered
Our warranty does not include:
- Normal wear and tear
- Damage caused by accidents, impacts, or misuse
- Lack of proper maintenance
- Alterations made after purchase that affect performance or structure
Modifying or tampering with the product may void warranty coverage.
How Our Support Process Works
We aim to make warranty service simple, fast, and reliable.
Here’s our step-by-step process:
1. Submit a claim using the form below
2. Include images so our team can accurately assess the issue
3. Receive a fast response from our Canadian support team
4. Repair or replacement is arranged based on the situation
5. Parts are shipped from our Canadian warehouse to minimize delays
We keep inventory locally to avoid long wait times — a major advantage over open-market, unbranded builds.
Our Quality Promise
Every Roamify product goes through a multi-stage, Canadian-led quality process:
- Factory QC (Pre-Ship) by our on-site team
- Arrival inspection in Canada
- Install & fit check
- Final sign-off by our Canadian team
This ensures your camper is reliable, consistent, and ready for adventure the moment you receive it.
Warranty Claim Submission
If you need to file a warranty claim, please complete the form below and include detailed photos of the issue. Our team will review your submission promptly and guide you through the next steps.