REFUND POLICY
Campers & Accessories
Campers are ordered at the end of every month. If you place an order beginning of the month, you will be eligible for a full refund until month end. If you place an order near month end, you have until the last day of that month to cancel for full refund.
If you choose to cancel an order after paying the deposit required, you will be eligible to receive 50% of your deposit back. The rest will be held by Roamify to cover our overhead. ( Varies by order )
If you choose to cancel any Roamify order after it has been completed, you will be liable for a $1,500 restocking fee.
If you choose to switch any Roamify order after it has been placed, you will be liable for a $750 restocking fee.
Why Restocking Fees?
Re-stocking fees help us cover time spent on orders, our overhead & potential delays in re-selling the unit to somebody else.
If you receive your product damaged or defective:
Your satisfaction is our priority, and we want you to enjoy your Roamify product for many adventures! If your product arrives damaged or defective, we will help you repair or replace the damaged components. You can either repair the product yourself with guidance from our support team (the fastest option) or schedule an appointment at our main location.
If you prefer not to pursue repair/replacement services, you must request a refund within 5 days of your install or delivery. In this case, you will be entitled to a full refund (assuming the damage is approved by our team) excluding shipping fees (install is included with the camper cost). If you choose to return your Roamify product, you are responsible for organizing delivery and covering any associated return costs to us.
Return Duration and Policy
Roamify accepts returns for a refund within 15 days of the original purchase date. Installed parts are not eligible for return. For returns older than 15 days, store credit will be issued for accepted items.
Our return policy is non-transferable and only applies to parts and accessories purchased directly from Roamify.
Return Form
Every return must include the return form filled out and sent with the items being returned to ensure proper processing. If a return is received without the form, the items will be discarded without issuing a refund.
Packaging Your Return
Items must be properly packaged to protect both the products and their retail packaging from damage. Items shipped back to Roamify in only their retail packaging will not be eligible for return.
Return Shipping
You are responsible for covering return shipping costs and any additional insurance to protect against loss or damage in transit. Roamify is not liable for the value of any returned items that are damaged or lost while being shipped to our facility.
Processing the Return
Once Roamify receives your return, we will inspect each item. If the items are eligible for return, we will refund the purchase amount. If the returned items or their packaging are damaged, tampered with, or altered, a 25% restocking fee will be deducted from the refund.
Sales tax paid on an item will also be refunded on eligible returns.
Items that do not adhere to Roamify’s return policy and are deemed ineligible will be denied and discarded after 7 business days following customer notification. If you wish to recover any refused item, you must request a return shipment within the 7-day period, and the shipping cost will be invoiced to you. The refused item will not be shipped until the invoice is paid. If the shipping invoice is not paid within 7 days, the item will be discarded.
Items Ineligible for Return
Items damaged during installation, items not purchased from Roamify, and items that have been excessively handled, marked, damaged, modified, or altered such that they cannot be resold are ineligible for return. This includes items that have been installed, corroded, worn, or are incomplete.
Defective Parts
If you receive a defective part, please let us know so we can address any manufacturing issues. Reach out to our Customer Experience team at Aden@roamifycampers.com and we will assist you.